Log in at strategycase.com/my-account with the email address you used at checkout. Your first order creates a StrategyCase account under your email address, and you’re logged in right after you pay. We also email you a link to set your own password, so you can log back in any time. If that link has expired, you can request a new one here.

All courses, including the ones you bought, are listed at strategycase.com/courses. Log in first, then open your course from that page.

Please make sure cookies are enabled for strategycase.com. The course platform uses them to recognize your session and keep you logged in.

1. Log in at strategycase.com/my-account/ with the email address you used at checkout.
2. Open your course from strategycase.com/courses/.
3. Make sure cookies are enabled for strategycase.com, or try a different browser.
4. Check the date: access runs for 12 months from your purchase.

If your username doesn’t exist, you may have entered a different email address during checkout. Let us know and we’ll confirm the correct one with you.

Reset it at strategycase.com/my-account/lost-password. The reset link goes to the email address on your account, so check your spam folder if it doesn’t arrive within a few minutes.

Reset your password before you try too many times: repeated failed attempts block your login for an hour.

If you enter a wrong password too many times, the site blocks you for 1 hour for security reasons. If you’re already blocked, let us know and we’ll reset it for you. To avoid it, reset your password before multiple failed attempts.

12 months from your purchase. Access is granted automatically as soon as your payment goes through. McKinsey Solve Game Simulations: 6 months from your purchase.

Please check your spam, junk, and promotions folders first. Automated access emails sometimes land there.

If you entered a different email address during checkout, the email can’t arrive. Let us know and we’ll confirm the correct address and resend it.

If possible, please use a personal email address at checkout instead. Work and university email systems run strict spam filters that often block automated purchase confirmations, access emails, and download links, so they may never reach you.

The address you enter at checkout also becomes your login, and your PDF passwords are generated for it, so pick one you’ll keep using.

Download links expire after a few days for security reasons. Email us and we’ll happily generate a new one for you.

Try a different browser or a computer. Phones sometimes cause problems with password-protected PDFs.

The password is generated for the email address you used at checkout. If that address was wrong, the password won’t match. Let us know and we’ll confirm the correct one with you.

Your post-purchase email contains detailed instructions, and the first videos of each course give you an overview of how to work through it. If you didn’t receive the email, please check your spam folder.

The course videos are hosted on Vimeo. If they don’t load, try a different browser or a different network, since some company and university networks block video platforms.

In Indonesia, Vimeo is blocked. Please use a free VPN browser extension to watch the lessons.

Magic links expire after 10 minutes, so an older link is no longer valid. Simply request a new magic link directly on the site and use it within 10 minutes.

Send it to info@strategycase.com. Questions about course concepts are answered directly by Florian, the course creator and founder, whose availability varies, so please allow some extra time. You’ll get a thorough and thoughtful reply.

Digital products are generally sold without a right to a refund. However, as stated in our Terms and Conditions, we extend a goodwill policy: if a product turns out not to be the right fit for you, you can get a refund within 24 hours of purchase. The McKinsey Solve Game Simulations have a 5-day window. This gives you time to review the quality and content in detail and decide whether it works for you.

To keep this fair, product usage is tracked, and we can’t refund material that has already been accessed or watched extensively, or used across multiple users. If you’re not satisfied, please let us know as soon as possible.

If the issue lies on our side, or we weren’t able to help you in time, we’ll gladly refund you even after this window, and as an apology you can choose an additional product free of charge.

You can pay by credit or debit card, PayPal, or Apple Pay. Card payments are processed by Stripe and PayPal payments by PayPal, so your card details go straight to them and are never stored on StrategyCase.com. Prices are in US dollars, and your bank may add its own currency conversion fee.

You can book a single coaching session directly on the coaching page. For the 5- and 10-session programs, request the free 15-minute intro call first.

Intro calls and coaching are subject to availability and fit, and intro calls are limited to one per person. We’ll do our best to accommodate you.

Right after checkout you get the email address to send your document to. Send it as a Word file, together with the firms and roles you’re targeting.

Florian edits every document himself and sends it back within 3 days, often sooner. You get up to 3 rounds of revisions, used within 1 month of purchase.

Orders, shipping, returns, and Kindle delivery for The 1%, The 1%: Case Interview Workbook, and Consulting Career Secrets are handled by Amazon, so please contact Amazon about those.

The bonus materials that come with the books are unlocked through the link printed inside each book. If a bonus link doesn’t work, email us and tell us which book you have.

No. Each purchase is for one person, and account sharing results in termination of access. If several students at your university or consulting club need access, see the group packages for universities and clubs.